Store Information
All of our products are guaranteed against manufacturing defects. If a product is defective, you may return it for a replacement. Otherwise, CDs are not returnable.
Please allow 7-10 business days for US orders and up to 14-21 business days for International orders, not including any delays that may occur with customs, holidays, weather, and any postal delays that may occur in your country.
If you do not receive your parcel within the times provided, or have any other problems with your order, please contact us — orders@tomkenyon.com — before filing a complaint with PayPal.
Downloads are not returnable, exchangeable, or refundable.
We are not be responsible for the loss of digital music due to a computer crash or any technical issue once the download process has been successfully completed. Please be sure to backup MP3 purchases so they can be restored should any loss of data occur after your transaction is complete.”
For all issues dealing with downloads, please email:
For CD & Book Ordering Questions
Within the US: 888-649-5670
Outside the US: 541-201-0100
FAX for orders: 541-488-7870
Mail Orders
PO BOX 1650
PHOENIX, OR, 97535
Email for Orders
Credit Card Purchases
You can pay for your online purchase using the shopping cart and the PayPal system, which will take any major credit card or your PayPal membership.
If you do not wish to use PayPal, you can call in your order or Fax it to one of the phone numbers above.
Questions about your online purchase can be directed to orders@tomkenyon.com
Workshop and Tour Questions
Mailing for Workshops:
PO Box 98, Orcas, WA 98280
Email for workshops:
office@tomkenyon.com
Telephone for Workshops:
360-376-5781